Everything you need to know about delivery, returns, exchanges, refunds and faulty items before you order.
Every Founding Collection tee includes complimentary UK standard delivery. The delivery method and estimated timing are shown before payment. Once an order is dispatched, tracking details are sent to the email address used at checkout.
Customers can request a return within 28 days of receiving their order. Returned items must be unworn, unwashed, unused, free from marks or fragrance, with all tags attached and original packaging retained. Refunds are approved after inspection and returned to the original payment method.
Email [email protected] with your name, order number, item, size and reason for return. The support team will confirm eligibility and provide return instructions before you send the item back. Keep your proof of postage until the return is complete.
Any return-label option and charge will be confirmed before you send the parcel back. If a charge applies, it will be explained in the return instructions and may be deducted from the refund. Faulty, incorrect or damaged items are handled separately from change-of-mind returns.
Size exchanges are available where stock permits. If the requested replacement is unavailable, the customer can return the item for a refund and place a new order for another size or identity.
After a return is received and checked, the refund will be processed to the original payment method. We will confirm the outcome by email; banks, card issuers and wallet providers may then take additional time to make the funds visible.
If an item arrives faulty, damaged or incorrect, contact [email protected] as soon as possible with the order number, photos and a clear description so the team can resolve it quickly.
A successful order will generate an email confirmation with your order reference. Fulfilment and tracking updates follow once the parcel has been dispatched.
| Step | Customer action | Afrika Labels response |
|---|---|---|
| 1 | Email the order number and return reason. | Confirm eligibility and send return instructions. |
| 2 | Pack the unworn item with tags and original packaging. | Receive and inspect the returned garment. |
| 3 | Wait for the return outcome. | Approve refund, exchange where available, or contact the customer if the item does not meet the condition standard. |
